Terms and Conditions

Welcome to LEXORA.
At LEXORA, we believe that true luxury extends beyond design, it
encompasses the absolute security and confidentiality of our clients. This
Privacy Policy outlines how we collect, use, and safeguard your personal
information when you visit our website or make a purchase, ensuring your
experience aligns with The Code of Luxury.

Information
We Collect to provide you with a seamless and premium experience, we collect
the following types of information:

· Information You Provide (Order
& Account Data): When you make a purchase or create an account, we collect
your name, billing/shipping address, email address, phone number, and secure
payment details.

How We Use
Your Data We strictly use your personal information to:

· Process and fulfill your orders
efficiently, including payment processing and shipping arrangements.

· Communicate with you regarding
order updates, invoices, and customer support.

· Personalize your experience and,
with your consent, inform you about our latest exclusive collections, offers,
and architectural decor insights.

· Screen orders for potential risk
or fraud to ensure a secure trading environment.

Sharing & Disclosure

We do not sell, rent, or trade your personal data. Your information is only shared with
trusted third-party partners who assist us in fulfilling our commitment to you,
such as:

· Service Providers & Platforms:
To power our online store and manage our database securely.

· Payment Gateways: (e.g., Paymob, Vodafone
cash) To securely process your financial transactions. Note: We do not store
your full credit card numbers.

· Shipping Carriers: To deliver your
items safely to your doorstep.

· Legal Compliance: We may disclose
information if required to comply with applicable laws, regulations, or lawful
requests.

Cookies & Tracking Technologies

LEXORA uses "cookies" to remember your preferences, analyze site traffic (e.g.,
Google Analytics), and optimize our website's performance. You have the option
to manage or disable cookies through your browser settings, though this may
limit certain features of our site.

Data Security We implement advanced technical and organizational measures (including SSL
encryption) to protect your personal information. While we strive to use
commercially acceptable means to protect your data, please remember that no method
of transmission over the internet is 100% secure.

Your Rights & Account Deletion

You maintain full control over your data. You have the right to access, correct, or request
the deletion of your personal information at any time.

· To unsubscribe from marketing
communications, simply click the "unsubscribe" link in our emails.

· To delete your account and
associated data, please email us from your registered email address with the
subject "Delete My Account".

Contact Us for any questions, privacy concerns, or data requests, please contact our dedicated
support team at:

· Email: lexoraeg@gmail.com

· Location: Alexandria, Egypt

At LEXORA, we uphold the highest
standards of excellence. Our shipping and return policies are designed to
protect the integrity of our premium products and ensure that your experience reflects The Code of Luxury
from our facilities to your space.

1. Shipping & Delivery

• Processing Times: Standard orders are processed within 7 to 10 business days. Bespoke, customized, or large-scale B2B orders may require up to 14 business days.
• High-Value Orders: To initiate the manufacturing and processing of orders valued at EGP 25000 or more, a 50% deposit is required upon order confirmation.
• Inspection Upon Delivery: Please carefully inspect your items with the courier upon arrival. Any transit damage or missing parts must be reported within 24 hours of receipt. LEXORA cannot compensate for physical damages reported after this
  window.
• Shipping Fees: Delivery costs are calculated at checkout based on weight and location. Original shipping fees are non-refundable.

2. Return & Exchange Conditions

We accept returns and exchanges within
14 days of receiving your order, strictly under the following conditions:

• If you notify us about the return but fail to complete the return process (e.g., via courier or in person) before the 14 days have elapsed, we will not accept the return or exchange.
• Products sent to us without prior return request will not be accepted.
• Original Condition: The item must be in its original, sealed packaging, completely unused, and uninstalled. Products that have been assembled, wired, or physically altered will not be accepted.
• Bespoke & Customized Products: Any item modified to your specifications (e.g., customized wire lengths, specific paint finishes, or
  altered bases) is considered a final sale and is not eligible for a refund
  or exchange.
• Installment Purchases: For orders paid via installment methods, partial returns are not permitted. If you wish to return, the entire order must
  be returned to process the refund.
• Return Shipping: For change-of-mind returns, the customer is responsible for return shipping costs. Items must be securely packaged; damage caused by improper return packaging is the customer's responsibility.

 3. Manufacturing Defects & Maintenance

• If a manufacturing defect is discovered after installation (within the 14-day window), our technical
  team will service the item up to three times to ensure it meets our rigorous safety standards.
• If the defect persists after three
  maintenance attempts, the item will be replaced with the exact same product. Exchanges for different models are not permitted in this scenario.

Refund Processing
Once the returned item is received and
inspected at our warehouse, approved refunds will be processed within 5 to 10
business days. Funds will be returned to the original payment method, bank
transfer, or e-wallet (excluding shipping costs).